Whatare the most important personal traits linking to success in business? Recentresearch indicates that human relations are very important in business. “Integrity”and “ability to get along with others” are by far the most importantsuccess-related characteristics while “inability to understand others” and“inability to work with others” two most common failings. Luckily, humanrelations skills can be learned, and practice helps to improve performance.

人最重要的个性与商业上的成功有什么关系？最近的研究表明，人与人之间的关系对商业是很重要的。“诚信”和“与人相处的能力”是迄今为止成功最重要的相关特点，而“无法理解他人”和“不能与他人相处”是两个最常见的弱点。幸运的是，人际关系的技能是可以学习的而练习则是有助于提高行为表现。

Oneskill that is helpful in working with people is being able to observeaccurately. Most of time, we see events around us from a very personalviewpoint. Our observations are usually laced with assumptions and inferencesthat distort our ability to see what is happening. Practice in accurateobservation helps us to respond more appropriately to the people around us.

其中一个技巧是在工与人们相处时能够如实观察。大多数时候，我们是从一个非常个人的观点来看到发生在我们周围的事情。我们看到的通常是参杂着假设和推论的，这会误导我们看到正在发生的事情。练习准确的观测有助于我们更适当的回应我们周围的人。

Thesecond skill is listening. Listening to other is the most important skill wecan learn. We can learn to hear what the other people are saying withoutdefensiveness or judgmental attitudes. We can learn ways to respond, so thatother person knows that we have heard what he or she was trying to say.

第二个技巧是聆听。我们可以学到的最重要的技巧是倾听他人。我们可以听到其他人没有防御或判断性态度的说法。我们可以学习如何回应，这样其他人就可以知道我们听到他或她想说的是什么。

Thethird area for learning in human relations is assertiveness: expressing ourneeds, feelings and ideas clearly, but without stifling others or putting themdown. Many interpersonal problems arise from our inability to say what is onour minds in a proper way that people can accept.

在学习人际关系中的第三个点是过于自信：明确地表达我们的需要，情感和思想，但不用扼杀他人的想法或看低他们。许多人际问题产生的原因在于我们无法用一个大家可以接受的正确方式来表达我们的想法。

Thefourth area related to our ability is to recognize the culturally conditionedvalues of people we work with, and to be able to take them into account.Especially when these values clash with our own, we need to be sensible to theimplications of this conflict for our work.

第四个与我们的能力相关的领域是承认和我们相处的人的文化制约价值观，并能够为他们着想。特别是当这些价值观与我们自己的有冲突的时候，我们要理智地对待这个工作上的冲突。